Privacy Policy

Hollands Swim School
50 Keats Street, Cannon Hill QLD 4170
Phone: 0499 977 946

 

Hollands Swim School respects the privacy of our students, families, staff and other individuals who provide us with personal information. This Privacy Policy explains how we collect, use, store and protect personal information and how you can access or correct information we hold about you.

 

We aim to handle personal information responsibly and transparently and, where applicable, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What personal information we collect

Depending on how you interact with Hollands Swim School, we may collect and hold information including:

• parent or carer names and contact details;
• student names, dates of birth, ages and swimming ability or level;
• emergency contact details;
• enrolment, class, attendance and make-up lesson information;
• payment and billing information;
• information provided when making an enquiry, booking a trial or enrolling in lessons;
• communications between you and Hollands Swim School;
• information provided through our website, online forms or customer portal;
• photographs or videos where appropriate consent has been provided; and
• information necessary to safely provide swimming lessons, including relevant medical, allergy, disability or other health information provided to us.

We only seek information that is reasonably necessary for our business activities and the safe and effective delivery of our services.

2. Sensitive and health information

Families may choose or be required to provide information about a student’s health, medical conditions, allergies, disabilities or other circumstances that may be relevant to their participation in swimming lessons.

This information may be used to:

• assist us in providing lessons safely;
• make appropriate arrangements for the student;
• respond to an emergency;
• inform instructors of relevant safety considerations; and
• meet our legal or safety obligations where applicable.

Where sensitive information is collected, we will handle it in accordance with applicable privacy requirements.

Please only provide health information that is relevant to your child’s participation or safety.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

• contact us by phone, email or through our website;
• submit an enquiry or trial request;
• enrol a student in lessons;
• provide information at reception;
• use the SimplyPortal customer app;
• communicate with us about attendance, make-up lessons or your account; or
• otherwise provide information to us in connection with our services.

In some circumstances, information may also be provided to us by another parent or carer, an authorised representative or another person acting on your behalf.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

• process enquiries, trials and enrolments;
• allocate and manage class places;
• provide swimming lessons and related services;
• manage attendance and make-up lessons;
• communicate with families about lessons, changes, closures and other important information;
• process payments and manage accounts;
• maintain appropriate records;
• provide a safe environment for students, families and staff;
• respond to enquiries, feedback and complaints;
• administer and improve our services and operations;
• comply with legal, regulatory or insurance requirements; and
• send relevant marketing or promotional communications where permitted by law and, where required, with appropriate consent.

We will not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law or otherwise authorised.

5. SimplySwim and SimplyPortal

Hollands Swim School uses SimplySwim and its SimplyPortal customer application to assist with enrolments, class management, attendance, make-up lessons, account information, payments and communication with families.

Information provided through these systems may include family contact details, student information, attendance records, enrolment details, account information and other information necessary to provide the service.

SimplySwim states that its service involves the storage of personal information and provides its own privacy policy concerning its handling of information.

Families should also review the SimplySwim privacy information when using the SimplyPortal service.

6. When we may disclose personal information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• SimplySwim and other technology or software providers we use;
• payment processors and financial service providers;
• IT, cloud storage, website and communications providers;
• professional advisers, such as accountants, lawyers or insurers;
• government agencies, regulators or emergency services where required or authorised;
• our insurers or other relevant parties where reasonably necessary in connection with an incident, claim or insurance matter; and
• other parties where you have provided consent or where disclosure is otherwise permitted or required by law.

We do not sell personal information to third parties.

7. Direct marketing

We may use contact details to provide families with information about Hollands Swim School, including relevant updates, programs, promotions, events or services.

Where required by law, we will provide an appropriate opportunity to opt out of receiving direct marketing communications.

You can ask us to stop sending marketing communications at any time.

8. Photographs and videos

From time to time, Hollands Swim School may take photographs or videos of students for purposes such as swim school activities, skill progression, promotional material, our website or social media.

Where consent is required, we will seek appropriate consent before using a student’s image for those purposes.

Photography or video consent may be separate from enrolment and may be withdrawn in accordance with the applicable consent arrangements.

If you have concerns about a photograph or video of your child, please contact us.

9. Children’s personal information

Hollands Swim School provides swimming lessons primarily to children and therefore regularly handles information about students under the age of 18.

We recognise the importance of protecting children’s personal information and aim to collect and use only information that is reasonably necessary for providing our services, managing enrolments and attendance, communicating with families and maintaining student safety.

Parents and carers should ensure that information provided to us is accurate and notify us if relevant information changes.

Australia’s privacy framework is also being updated to strengthen protections for children’s online privacy. The OAIC is developing a Children’s Online Privacy Code under the Privacy Act framework.

10. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held electronically and, where necessary, in physical records.

Our systems and service providers may use secure cloud-based storage and other security measures appropriate to the information being handled.

We limit access to personal information to people who reasonably need it for their role or responsibilities.

No method of electronic storage or transmission can be guaranteed to be completely secure. If we become aware of a data breach that requires notification under applicable law, we will take the appropriate steps required by law.

11. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and financial records, resolve disputes, manage complaints, meet legal or insurance requirements and protect our legitimate interests.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable legal or record-keeping requirements.

12. Overseas disclosure

Some of the third-party technology, cloud storage or service providers we use may store or process information outside Australia.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to do so in accordance with applicable privacy requirements.

The location of data storage and processing may change as our service providers update their systems.

13. Accessing and correcting your information

You may contact Hollands Swim School to request access to personal information we hold about you or your child.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

We will generally respond to requests within a reasonable period.

In some circumstances, we may need to verify your identity before providing access to personal information.

14. Privacy complaints

If you have a concern about how Hollands Swim School has handled your personal information, please contact us so that we can investigate and respond.

You can contact us:

Hollands Swim School
50 Keats Street, Cannon Hill QLD 4170
Phone: 0499 977 946

Please provide enough information for us to understand the concern and, where possible, the relevant dates or circumstances.

We will review the complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Accuracy of personal information

We rely on families to provide accurate and up-to-date information.

Please notify Hollands Swim School if your contact details, emergency contacts or other relevant information changes.

We may also take reasonable steps to update or correct information when we become aware that it is inaccurate or out of date.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or privacy requirements.

The current version will be published on our website.

Last updated: August 2026

17. Contact us

If you have any questions about this Privacy Policy or how Hollands Swim School handles personal information, please contact us.

Hollands Swim School
50 Keats Street, Cannon Hill QLD 4170
Phone: 0499 977 946